All pixels in ResearchIR have the same temperature value even though I have no lens cover in front of the lens. How do I correct this?

If you change the value from temperature to counts in the upper right corner in ResearchIR and the image displays correctly, then the problem is due to the camera currently streaming in TemperatureLinear format. To change this, go to the Start Menu of Windows, go to the folder Pleora Technologies Inc and open eBUS Player, connect to the camera, and change the streaming format from TemperatureLinear to Radiometric.